United Tech Pros LLC
Current Version Effective: August 21, 2026
Last Updated: August 21, 2026
These Terms of Service (“Terms”) govern services provided by United Tech Pros LLC (“United Tech Pros,” “UTP,” “we,” “us,” or “our”), formerly operating as Incision Network LLC.

By requesting, scheduling, authorizing, accepting, receiving, or paying for services provided by United Tech Pros, whether on-site, remotely, through a project, or through a recurring service or subscription, the customer or authorized representative (“Client”) agrees to these Terms and any applicable estimate, proposal, service order, intake agreement, managed-service agreement, or other written authorization.

The version of these Terms applicable to a service or engagement governs that service. A later revision does not, by itself, retroactively modify the terms applicable to previously authorized services.

1. SERVICES

United Tech Pros provides technology services including, but not limited to:

• IT support, consulting, troubleshooting, and repair
• Network installation, configuration, monitoring, and troubleshooting
• Internet, Wi-Fi, structured cabling, and low-voltage services
• Managed IT services and subscription-based monitoring
• Microsoft 365, hosted email, cloud services, and licensing
• Firewalls, routers, switches, wireless access points, and related equipment
• Cloud-managed networking and LTE/Internet failover
• Security cameras, NVR/DVR systems, surveillance, and access-control systems
• Audio/video and related technology systems
• Cybersecurity, antivirus, endpoint protection, monitoring, and security services
• Data recovery, backup, migration, and disaster-recovery assistance
• Equipment procurement, installation, configuration, and support
• Other technology-related services agreed to with the Client

Service availability and results depend upon site conditions, existing infrastructure, hardware, software, Internet service, third-party vendors, Client cooperation, and other circumstances.

United Tech Pros does not guarantee that every technical issue can be diagnosed, repaired, resolved, or prevented.

2. SERVICE AUTHORIZATION

The Client authorizes United Tech Pros to perform services reasonably related to the Client’s service request and any additional work subsequently authorized by the Client.

Technology troubleshooting, repair, installation, and configuration may reveal conditions that were not reasonably identifiable before work began.

United Tech Pros may stop or postpone work when additional authorization, information, equipment, access, payment, or Client direction is reasonably required.

The Client represents that they have authority to authorize United Tech Pros to access and perform work on the applicable property, equipment, systems, networks, accounts, and data.

3. LABOR RATES, BUSINESS HOURS & SERVICE MINIMUMS

Unless a different rate is quoted or agreed to in writing, United Tech Pros’ standard labor rate is $150.00 per hour, with a one-hour minimum ($150.00 minimum labor charge) for standard service calls.

Regular business hours are Monday through Saturday, 9:00 AM to 5:00 PM, excluding company-observed holidays and announced closures.

Unless otherwise quoted or included in an applicable service plan, remote and telephone technical support is billed at $150.00 per hour.

Unless a different rate is quoted or agreed to in writing, service performed outside regular business hours, on Sundays, company-observed holidays, or at the applicable emergency rate is billed at $300.00 per hour with a two-hour minimum ($600.00 minimum labor charge).

Emergency, after-hours, Sunday, and holiday service is subject to technician availability and is not guaranteed.

Certain projects or service calls may require two or more technicians. Applicable crew or multi-technician rates will be communicated, quoted, or otherwise authorized for the applicable engagement.

A specific estimate, proposal, service agreement, managed-service agreement, emergency authorization, or fixed-price project may establish different pricing or minimums and will control for that engagement.

4. SCHEDULING & SERVICE WINDOWS

Appointment times, arrival times, and service windows are estimates and are not guaranteed.

United Tech Pros will make reasonable efforts to meet scheduled or communicated service windows. Arrival and completion times may be affected by traffic, weather, road conditions, prior service calls, emergencies, technician availability, travel delays, Client delays, building or property access, supply availability, third-party vendors, and other circumstances reasonably outside United Tech Pros’ control.

A delay in an estimated arrival time or service window does not, by itself, constitute a failure to provide service or entitle the Client to a refund, credit, cancellation-fee waiver, or other compensation, except where required by applicable law or expressly agreed in writing.

5. TRAVEL & ON-SITE CHARGES

Unless otherwise quoted or expressly waived, a $25.00 travel charge applies when an on-site service location is more than 15 miles one-way from United Tech Pros’ applicable service origin or dispatch location.

Parking, tolls, lodging, unusual transportation expenses, and other reasonable travel expenses may be separately charged when applicable and disclosed or otherwise authorized.

Time lost because the Client is unavailable, access cannot be provided, required credentials are unavailable, or the site is not reasonably prepared may be billable at the applicable labor rate.

6. THIRD-PARTY LEAD, REFERRAL & PLATFORM CHARGES

When a Client contacts, requests, books, or engages United Tech Pros through a third-party lead-generation, referral, marketplace, advertising, or booking platform, United Tech Pros may incur a fee associated with the Client’s inquiry, lead, booking, or engagement.

Where disclosed, quoted, included in an authorized estimate or service order, or otherwise communicated before service is authorized, United Tech Pros may assess a lead, referral, booking, or platform charge to offset some or all of the applicable third-party cost.

The amount may vary depending upon the applicable platform and engagement.

Any separately assessed platform charge is separate from labor, travel, equipment, materials, taxes, parking, tolls, licensing, and other applicable charges unless expressly included in an agreed price.

United Tech Pros will not automatically make a Client responsible for an undisclosed third-party platform expense solely because the Client contacted United Tech Pros through that platform.

7. ASSESSMENTS, DIAGNOSTICS & ESTIMATES

Assessments, diagnostics, consultations, troubleshooting, engineering, research, and design are billable services unless expressly stated otherwise in writing.

Unless otherwise agreed, an on-site assessment or diagnostic visit is subject to the applicable labor rate and service-call minimum.

An assessment charge may be credited toward an approved project only when expressly stated in the applicable proposal or agreement.

If the Client does not proceed with proposed work, completed assessment, diagnostic, consultation, research, engineering, and design time remains due and payable.

Estimates are based upon information reasonably available when prepared and are not guarantees of final cost unless expressly identified as fixed-price agreements.

Additional labor, equipment, materials, or services required because of concealed conditions, unforeseen circumstances, damaged infrastructure, incompatibility, Client-requested changes, or work outside the original scope are billable when authorized or otherwise provided for by the applicable agreement.

Hardware availability and pricing are subject to change until equipment has been ordered and any required deposit or payment has been received.

8. EQUIPMENT, PARTS, SOFTWARE & SPECIAL ORDERS

United Tech Pros may require deposits or full prepayment for equipment, materials, software, subscriptions, licensing, cabling, or special-order items.

Once approved and specifically ordered for the Client, special-order equipment and materials are the Client’s financial responsibility, subject to applicable law and available manufacturer or distributor return rights.

Activated licenses, subscriptions, configured equipment, opened products, installed products, custom assemblies, and custom-cut materials may be non-refundable or subject to vendor, licensing, shipping, cancellation, or restocking charges.

The Client is responsible for applicable sales tax, shipping, delivery, tariffs, government-imposed charges, licensing charges, and other authorized costs.

Hardware is subject to the applicable manufacturer’s warranty unless United Tech Pros expressly provides a different written warranty.

9. PAYMENT TERMS

Unless another payment schedule is expressly stated in writing, payment is due upon receipt and/or completion of service.

The Client is responsible for all authorized labor, equipment, materials, software, licensing, subscriptions, travel, platform charges, taxes, and other applicable charges.

A dispute regarding one portion of an invoice does not relieve the Client of responsibility for timely payment of undisputed amounts.

The Client should promptly notify United Tech Pros of any good-faith billing dispute and identify the specific charge being disputed.

Failure to receive, open, review, or internally process an invoice does not by itself eliminate the underlying payment obligation.

United Tech Pros may require deposits, advance payment, a payment method on file, or cleared payment before beginning or continuing certain services or projects.

10. LATE CHARGES

Where authorized by the applicable agreement and permitted by applicable law, past-due balances are subject to a late charge of 1.5% every 30 days, or the maximum amount permitted by applicable law, whichever is lower.

Where authorized by the applicable agreement and permitted by law, late charges may begin accruing from the applicable service date and may compound on the outstanding balance.

Failure to receive, open, or review an invoice does not by itself waive an otherwise valid payment obligation or late charge.

11. CHARGEBACKS, RETURNED PAYMENTS & PAYMENT DISPUTES

Chargebacks, returned payments, ACH reversals, stop-payment requests, or payment disputes involving valid authorized charges may result in suspension of services.

An administrative fee of up to $75.00 may be assessed in connection with a chargeback or payment dispute where authorized and permitted by applicable law, in addition to applicable bank, processor, collection, or reinstatement costs.

United Tech Pros may require payment of properly outstanding amounts and applicable authorized fees before services are continued or reinstated.

12. RECURRING SERVICES & AUTOMATIC RENEWAL

Recurring monthly or annual services automatically renew for successive terms unless otherwise stated in the applicable service agreement or canceled in accordance with the applicable cancellation requirements.

Unless a different cancellation period is stated in writing, recurring services require at least 30 days’ written notice before the applicable renewal date to prevent the next renewal.

Recurring services may include managed IT services, monitoring, maintenance, LTE or Internet failover, website or email hosting, endpoint protection, cloud services, Microsoft 365 administration or licensing, DNS/security services, backup services, and other subscription-based products.

Third-party licenses and subscriptions may be subject to separate vendor commitments, cancellation restrictions, minimum terms, or non-refundable charges.

Automatic renewal and cancellation provisions apply only to the extent permitted by applicable law.

13. SUSPENSION OF SERVICES

United Tech Pros may suspend or decline services, support privileges, monitoring, subscriptions, project work, or additional work when an account is materially past due, subject to applicable law and contractual obligations.

Reinstatement may require payment of properly outstanding balances and applicable authorized reinstatement costs.

Where immediate suspension could reasonably create a material security, data-loss, or safety risk, United Tech Pros may take reasonable steps consistent with applicable agreements and law before discontinuing service.

14. DATA, BACKUPS & DATA RECOVERY

Unless United Tech Pros expressly agrees in writing to provide backup or data-protection services, the Client is responsible for maintaining current and independently recoverable backups of important data before service begins.

Technology service may involve a risk of data loss, corruption, application loss, configuration changes, or equipment failure.

United Tech Pros does not guarantee successful data recovery, migration, restoration, or preservation of every file or system.

Unless otherwise quoted:

• Tier 1 and Tier 2 data recovery are subject to a non-refundable $75.00 diagnostic/recovery-attempt fee.
• Flash-media recovery is subject to a non-refundable $50.00 diagnostic/recovery-attempt fee.

Additional specialized or third-party recovery services may require separate authorization and payment.

15. CLIENT ACCESS & COOPERATION

The Client is responsible for providing timely physical access, credentials, administrative permissions, equipment access, Internet connectivity, electrical power, approvals, and other information reasonably necessary to perform the authorized services.

Additional time caused by missing credentials, unavailable access, Client delays, or other unmet requirements is billable at the applicable rate.

The Client represents that any credentials, accounts, property, systems, equipment, and data provided to United Tech Pros may lawfully be accessed for the authorized service.

16. PROPERTY, CABLING & INSTALLATION CONDITIONS

Cabling, drilling, mounting, installation, and other on-site work may involve walls, ceilings, floors, masonry, exterior surfaces, attics, basements, crawlspaces, and utility areas.

Concealed electrical wiring, plumbing, structural components, fire blocks, undocumented cabling, utilities, hazardous materials, and other hidden conditions may not be reasonably discoverable before work begins.

United Tech Pros may stop or modify work when continuing would reasonably be unsafe, violate applicable requirements, risk substantial property damage, or require work outside the authorized scope.

Additional work or materials required because of concealed or unforeseen conditions are billable when authorized or otherwise provided for by the applicable agreement.

Unless expressly included in a proposal, United Tech Pros is not responsible for painting, patching, finish carpentry, masonry repair, landscaping, or other cosmetic restoration following authorized technology or low-voltage work.

17. SERVICE & HARDWARE WARRANTY

United Tech Pros provides a 14-day workmanship warranty beginning on the date the applicable service is completed, unless a different written warranty applies.

The workmanship warranty applies to defects directly attributable to United Tech Pros’ workmanship.

It does not cover new or unrelated problems, equipment failure, manufacturer defects, software or firmware changes, ISP issues, malware, electrical problems, wireless interference, Client or third-party modifications, misuse, physical damage, or circumstances outside United Tech Pros’ reasonable control.

If a reported issue is not related to covered workmanship, subsequent diagnostic or service time is billable at the applicable rate.

Hardware is covered by the applicable manufacturer’s warranty unless otherwise expressly stated in writing.

18. CANCELLATIONS, NO-SHOWS & SITE READINESS

Unless otherwise agreed in writing, the Client must provide at least 24 hours’ notice to cancel or reschedule an appointment.

A $150.00 no-show fee may be charged when technicians are dispatched or reserved and the Client is unavailable, refuses access, or otherwise prevents scheduled service from proceeding.

A $150.00 site-unprepared fee may be charged when scheduled work cannot reasonably proceed because required access, utilities, equipment, approvals, or other communicated prerequisites have not been completed.

The Client is responsible for applicable special-order equipment, licensing, subscriptions, shipping, cancellation charges, restocking charges, and non-refundable materials incurred specifically for the Client before cancellation, to the extent permitted by law.

19. THIRD-PARTY SERVICES & TECHNOLOGY

United Tech Pros installs, configures, recommends, resells, administers, or supports products and services provided by third parties.

United Tech Pros does not control third-party manufacturers, Internet service providers, cloud platforms, software vendors, telecommunications providers, or other third-party services.

United Tech Pros is not responsible for circumstances outside its reasonable control, including third-party outages, manufacturer defects, ISP performance, cloud-service availability, licensing changes, software changes, or product discontinuation.

Internet speeds, Wi-Fi performance, wireless coverage, and network performance depend upon numerous conditions and are not guaranteed unless expressly guaranteed in writing.

20. SECURITY CAMERAS & RECORDING SYSTEMS

Security cameras, NVR/DVR systems, access-control systems, and other surveillance equipment depend upon power, connectivity, storage, hardware, software, environmental conditions, and third-party services.

United Tech Pros does not guarantee that surveillance equipment will prevent theft, trespass, vandalism, injury, property damage, or other incidents.

Unless continuous monitoring or management is expressly included in an applicable service agreement, the Client is responsible for periodically confirming that cameras, storage, recording, and remote-access functionality are operating as expected.

The Client is responsible for ensuring that camera placement, audio/video recording, retention, signage, and use comply with applicable laws, privacy requirements, and property rules.

21. CYBERSECURITY

No cybersecurity product, service, firewall, antivirus product, endpoint-protection platform, monitoring system, backup system, or security practice can eliminate every cybersecurity risk.

United Tech Pros does not guarantee that cybersecurity services will prevent every intrusion, malware infection, ransomware event, phishing attack, compromise, data breach, or other security event.

The Client is responsible for following reasonable security recommendations communicated by United Tech Pros.

To the fullest extent permitted by applicable law, United Tech Pros is not responsible for a security incident caused or materially contributed to by compromised credentials, Client or third-party actions, unauthorized changes, refusal to implement recommended protections, or circumstances outside United Tech Pros’ reasonable control.

22. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, United Tech Pros’ aggregate liability arising out of or relating to a service, occurrence, or engagement is limited to the amount actually paid to United Tech Pros for the specific service giving rise to the claim.

To the fullest extent permitted by applicable law, United Tech Pros is not liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, lost revenue, lost business opportunities, loss of use, business interruption, loss of goodwill, or other consequential loss.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

23. COLLECTIONS & ENFORCEMENT

The Client is responsible for timely payment of all amounts properly due to United Tech Pros.

If an account remains unpaid after reasonable collection efforts, United Tech Pros may suspend services, decline additional work, require prepayment, refer the account to a collection agency or attorney, or pursue other lawful collection remedies.

To the fullest extent permitted by applicable law, the Client is responsible for all reasonable costs incurred by United Tech Pros in collecting any past-due or unpaid balance, including collection agency fees, court costs, filing fees, service-of-process fees, administrative costs, and reasonable attorney’s fees, whether or not litigation is commenced.

United Tech Pros may exercise any mechanic’s lien, statutory lien, contractual remedy, collection remedy, or other right available under applicable law when the legal requirements for that remedy are satisfied.

Failure or delay by United Tech Pros in exercising a right or remedy does not constitute a waiver of that right or remedy.

24. PRIVACY

United Tech Pros may collect, receive, access, use, or process information reasonably necessary to perform, administer, secure, document, support, and bill for authorized services.

Client information and credentials will be handled in accordance with applicable law and the United Tech Pros Privacy Policy.

Privacy Policy:
https://unitedtechpros.com/privacy-policy/

25. CHANGES TO THESE TERMS

United Tech Pros may update these Terms prospectively from time to time.

Updated Terms will be posted on this website with a revised effective or last-updated date.

Unless otherwise agreed or permitted by applicable law, an updated version does not retroactively alter the terms governing services previously authorized under an earlier version.

Continued or newly requested services after updated Terms become applicable may be subject to the updated Terms when appropriate notice and acceptance requirements have been satisfied.

26. GOVERNING LAW & SEVERABILITY

These Terms are governed by the laws of the State of Connecticut, without regard to conflict-of-law principles, except where applicable law requires otherwise.

If any provision of these Terms is determined to be invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed as necessary, and the remaining provisions will remain in effect.

27. ENTIRE AGREEMENT & ORDER OF PRECEDENCE

These Terms, together with the applicable Intake Agreement, estimate, proposal, service order, managed-service agreement, subscription agreement, or other written agreement, constitute the applicable agreement between United Tech Pros and the Client concerning the services.

If a specifically negotiated written provision conflicts with these general Terms, the specific written provision controls for that engagement to the extent of the conflict.

28. ACCEPTANCE

By requesting, scheduling, authorizing, accepting, receiving, or paying for United Tech Pros services, or by signing or electronically accepting a service authorization, the Client acknowledges and agrees to the applicable Terms.

United Tech Pros LLC
Formerly Incision Network LLC

Terms of Service: https://unitedtechpros.com/terms
Privacy Policy: https://unitedtechpros.com/privacy-policy/