United Tech Pros LLC
Formerly Incision Network LLC

1. Agreement to Terms

By requesting, scheduling, approving, or paying for any service provided by United Tech Pros LLC (“UTP,” “we,” “us”), you (“Client”) agree to these Terms of Service.

These Terms constitute the entire agreement between Client and UTP and supersede all prior agreements, whether written or oral.

UTP reserves the right to update these Terms at any time, with updates effective upon posting.

2. Company Overview & Services

United Tech Pros LLC is a full-service IT and technology solutions provider serving residential and commercial clients throughout Connecticut, New York, and the tri-state area.

Services include:

Professional (Project-Based) Services

• Installations, troubleshooting, and technical support
• Network design, structured cabling, and infrastructure
• Hardware procurement and deployment

Managed (Ongoing) Services

• Managed IT support and monitoring
• Microsoft 365 and cloud services
• Cybersecurity and endpoint protection
• Backup and compliance solutions

Additional services include:

• Security cameras and access control
• Audio/visual and smart technology systems
• Ubiquiti and cloud-managed environments

Service performance depends on third-party providers, hardware, software, and environmental conditions.

3. Rates & Billing Structure

• Standard rate: $150/hour unless otherwise agreed
• Minimum 1-hour billing for on-site visits
• Travel fees may apply depending on distance
• Flat-rate projects based on defined scope
• Work outside scope is billable at standard rates

If rates change, clients will be notified in advance.

4. Deposits & Payment Requirements

• Projects may require 50% deposit prior to scheduling
• Remaining balance due upon completion

All deposits and payments are non-refundable once work has begun, due to labor, time allocation, and intellectual property considerations.

5. Interdiction of Speculative Work

UTP does not perform speculative or unpaid work.

If a project is initiated and then canceled:

• A minimum of 3 hours labor will be billed
• Any work produced may not be used without full payment

Unauthorized use of unpaid work constitutes legal liability.

6. Invoicing & Payment Terms

• Payment is due upon completion unless otherwise agreed
• Managed services are billed on a recurring basis
• Invoices are delivered electronically

Failure to receive or review an invoice does not waive payment responsibility.

7. Late Fees & Finance Charges

• 1.5% monthly late fee (compounded)
• Calculated from the date services are rendered

Accounts not paid within agreed terms may:

• Be subject to finance charges
• Result in suspension of services
• Be referred to collections

Finance charges reflect the cost of extending credit and collection efforts.

8. Account Standing & Credit Limits

UTP reserves the right to:

• Limit outstanding balances
• Require partial payments to continue work
• Suspend services if account is not in good standing

9. Scope of Work

All services are performed based on agreed scope.

Any work outside scope—including:

• Additional troubleshooting
• Expanded installations
• Scope changes
• After-hours or emergency work

…will be billed accordingly.

10. Client Responsibilities

Client agrees to:

• Provide necessary access (physical and administrative)
• Maintain backups unless included in service
• Avoid unauthorized system changes
• Retain copies of invoices and records

Failure to comply may result in delays, additional charges, or limited liability.

11. Appointments, Cancellations & Site Readiness

• 24-hour notice required for cancellations
• Missed appointments or unprepared sites may incur fees
• Travel charges may apply

12. Managed Services & Administrative Control

UTP retains administrative control over all managed systems, including:

• Microsoft 365 and cloud environments
• Network infrastructure
• Security and monitoring platforms
• Vendor and partner systems

Access to certain administrative systems or portals may be restricted.

This ensures proper system management, security, and compliance.

13. Offboarding & Transfer of Services

If Client transitions to another provider:

• All transfer work is billable at standard rates
• Client is responsible for third-party transfer fees
• UTP may require a Waiver of Liability Agreement

Client agrees to pay for all time associated with transferring services.

14. Cancellation & Returns

If Client cancels an approved project or refuses delivery:

• UTP may charge up to 25% of the project value
• Client is responsible for shipping and material costs

UTP reserves the right to pursue full payment and damages where applicable.

15. Data Loss, Security & System Risk

UTP is not responsible for:

• Data loss or corruption
• Cybersecurity incidents or ransomware
• Hardware or software failure
• ISP or third-party outages

Client is responsible for maintaining backups unless explicitly included.

Data recovery is not guaranteed.

16. Security Camera & Recording Disclaimer

Security systems depend on power, storage, and network availability.

UTP is not liable for:

• Loss of footage
• Recording failures
• Legal or insurance consequences

17. Warranty

• Labor: 14-day limited warranty
• Hardware: Manufacturer warranty only

Warranty excludes:

• Software issues
• Malware or viruses
• Network interference
• Third-party modifications

18. Ownership of Work

Upon full payment:

• Client owns delivered materials
• UTP retains rights to portfolio use

Unpaid work remains property of UTP.

19. Chargebacks & Payment Disputes

Clients agree to address disputes directly.

Failure to resolve may result in:

• Suspension of services
• Revocation of pricing or discounts
• Additional administrative charges

20. Collections, Legal Fees & Enforcement

Client agrees to pay all costs associated with collection, including:

• Attorney fees
• Court costs
• Collection agency fees

UTP reserves the right to pursue all legal remedies, including liens where applicable.

21. Limitation of Liability

UTP’s liability is limited to the amount paid for services rendered.

UTP is not liable for indirect, incidental, or consequential damages.

22. Jurisdiction & Venue

This agreement is governed by the laws of the State of Connecticut.

All disputes shall be handled in Connecticut courts.

23. No Waiver

Failure to enforce any provision does not waive the right to enforce it in the future.

24. Acceptance of Terms

By requesting service, approving work, or submitting payment, Client agrees to these Terms in full.

25. Commitment

United Tech Pros is committed to delivering reliable, professional technology solutions backed by transparency, accountability, and long-term client relationships.